Return Policy & FAQ
Return Policy
Eligibility
- Items can be returned within 7 days of delivery
- Product must be unused, unworn and in original packaging
- Electronics must have all accessories and warranty cards
- Non-returnable: innerwear, customized items, perishables
How to Return
- Go to My Orders and select the order
- Click "Request Return" and select a reason
- Our pickup partner will collect the item
- Refund processed within 5–7 business days after inspection
Refund Methods
- Online payments: Refunded to original payment method
- COD orders: Refunded to bank account or Millzoo wallet
Frequently Asked Questions
How do I track my order?
After placing an order, go to My Orders, click on the order, and you'll see real-time tracking status.
What payment methods are accepted?
We accept Cash on Delivery (COD) and online payments. More payment options coming soon.
How long does delivery take?
Standard delivery takes 3–7 business days depending on your location. Metro cities typically receive orders within 3–4 days.
Can I cancel my order?
You can cancel your order if it's still in "Pending" status. Go to My Orders → View Details → Cancel Order.
How do I become a seller?
Click "Sell on Millzoo" and fill out the seller registration form. After verification, your seller account will be approved within 24–48 hours.
Is my payment information secure?
Yes. All transactions use industry-standard encryption. We never store your full payment card details.
What if I receive a damaged product?
Contact us within 48 hours with photos of the damaged product. We'll arrange a free return and full refund.